Cancellation and refund policy

Before work starts

You may cancel in writing before the agreed start date. Any advance payment will be refunded in full unless we have already incurred a clearly disclosed, non-recoverable third-party cost at your request. Approved refunds are returned to the original payment method.

Work already underway

If you cancel after work starts, completed time and agreed commitments are payable. We will refund any balance for work not performed. Work already delivered, purchased specialist data, and non-recoverable materials obtained specifically for the engagement are not refundable. If our work is materially below the agreed scope, contact us promptly; we will first offer correction and may provide a full or partial refund where correction is not reasonable.

Timing

Send a request to hello@workspacepilotgrid.digital with the engagement name and reason. We acknowledge requests within two working days and normally decide them within ten working days. A processed refund may take a further five to ten working days to appear, depending on the payment provider.

Rescheduling and missed sessions

Booked workshops or review sessions may be moved without charge with at least two working days’ notice. Later changes may be charged for preparation and reserved time. A missed session without notice is non-refundable, though we will make reasonable allowances for emergencies.

Deposits and exceptions

A proposal may specify a deposit to reserve substantial project capacity. Its refundable portion and cancellation window will be stated before payment. Statutory rights are unaffected, and any different written terms in an accepted proposal take priority for that engagement.